Privacy Policy

INTRODUCTION:

At Crystal Chain we take the matter of our customers' personal information and details extremely seriously. However we have no control over any personal data until you have placed an order with us. This document is intended to explain how we use the information supplied by you.

ACCURACY OF YOUR DATA

All information that we collect about you will be used lawfully and in accordance with the Data Protection Act 1998. We reserve the right to amend this policy without prior notice. We endeavour to keep your information accurate and up to date at all times. Should you become aware that any information held by us is inaccurate please contact us any time either by telephone, fax, post or e-mail (information@crystalchain.com) informing us of the inaccuracy.

USE OF YOUR DATA

When you place an order with us we will need to know your name, address and other such information including e-mail address and telephone number (non-mobile). We store this information for the purposes of providing you with the very best possible service. The relevant information may be used by us, our agents or sub-contractors as a method to support our relationship with you. This includes communicating with you on matters concerning new products, special offers and any other service related matters. This communication will normally be via our monthly newsletter.

USING YOUR DATA TO COMMUNICATE WITH YOU

If you do not wish to receive our monthly newsletter or any other communications please let us know by emailing us at information@crystalchain.com and we will remove your details from our mailing list

USING YOUR DATA FOR OTHERS TO COMMUNICATE WITH YOU

We will never pass your information on to other company's or entities.

SECURITY OF YOUR DATA INCLUDING DEBIT/CREDIT CARD TRANSACTIONS

All your sensitive data is processed on our Payment Service Provider - Protx which is password protected to ensure no unauthorised access is possible. In addition, our Payment Service Provider is secured by 'SSL Secured (128 bit) Encryption' system. All credit/debit card transactions are only processed when the order has reached our Payment Service Provider and not directly from the website. To learn more about Protx's security policy click here.

COOKIES

When you visit our website we may send your computer a 'cookie'. Cookies help us to track basic visitor information in order that we can better tailor the site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.

Cookies are text-only strings of information that a website transfers to the cookie file of your browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value. Cookies may be used to compile anonymous, aggregated statistics which provide a better understanding of how a website is being used. You cannot be identified personally in this way.

You can easily delete any cookies that have been installed in the cookie folder of your browser and you can also stop cookies being stored on your computer in future. In order to do this you should refer to your browser's instructions by clicking "help" in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org.